Shipping Policy
Shipping Policy
Last Updated: 19 February 2026
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🚚 All orders processed and shipped from: 308 Stanningley Rd, Bramley, Leeds LS13 3EG, United Kingdom |
1. Order Processing & Handling
• Warehouse: 308 Stanningley Rd, Bramley, Leeds LS13 3EG, United Kingdom.
• Handling Time: 1–3 business days (Mon–Fri, excluding UK public holidays).
• Order Cut-Off: Orders placed after 2:00 PM GMT begin processing the next business day.
• Tracking Confirmation: Shipping confirmation email with tracking number sent upon dispatch.
2. Shipping Options & Estimated Delivery Timelines
|
Method |
After-Dispatch Window |
Carrier |
Tracking |
Total Estimated Delivery |
|
Economy Shipping |
5–8 business days |
Royal Mail |
Full Tracking Included |
6–11 business days from order |
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Standard Shipping |
3–4 business days |
DPD |
Full Tracking Included |
4–7 business days from order |
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📦 Example (Standard Shipping, order placed Monday): Handling Tuesday–Thursday → Dispatched Thursday → Delivery by the following Monday or Tuesday. Maximum: 7 business days from order. |
3. Shipping Destinations & Customs
United Kingdom
All UK orders are subject to applicable UK VAT at the prevailing rate, displayed at checkout. No customs formalities are required for UK domestic shipments.
European Union (EU) Destinations
|
Order Value |
Duty & VAT Treatment |
Who Pays |
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Under €150 |
VAT collected at checkout via IOSS (Import One-Stop Shop). Our IOSS Number is declared on all customs declarations. |
TjsPets collects VAT at checkout — no surprise charges on delivery. |
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Under €150 (from 1 July 2026) |
A fixed EU customs duty of €3 per item applies in addition to IOSS VAT (EU Council decision, December 2025). Shown at checkout where possible. |
Included at checkout where possible. We will notify you if not. |
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€150 and over |
Import duties and taxes are the responsibility of the customer. Subject to customs clearance in destination country. |
Customer is responsible for all import duties and customs clearance fees. |
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⚠️ We strongly recommend checking with your local customs office for the latest rules before ordering. Customs regulations are subject to change. |
4. Order Tracking & Delivery
• You are responsible for providing a correct and complete shipping address. TjsPets is not liable for non-delivery due to an incorrect address.
• Tracking: Use the tracking number in your shipping confirmation email on the carrier website (Royal Mail or DPD).
• Failed Delivery: If delivery cannot be completed, the parcel may be held at a local depot or returned. If returned to us, re-shipping costs are the customer's responsibility.
5. Lost, Delayed, or Stolen Packages
• Delayed Tracking: If no tracking update for 7 consecutive business days beyond the maximum delivery window, contact us.
• Lost Package: Officially 'lost' if no movement for 10 business days beyond the maximum window, or the carrier formally confirms loss.
• Resolution: Full refund (including original shipping) or replacement your choice. Initiated immediately upon confirmation.
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Note: TjsPets is not responsible for packages confirmed as delivered by the carrier but subsequently reported stolen. Please contact the carrier and local police in such cases. |
6. Incorrect or Damaged Items on Arrival
• Action: Refuse delivery if outer packaging is visibly severely damaged, or contact us within 30 days of delivery with photos.
• Resolution: Full refund or replacement. TjsPets covers all return shipping costs. This is in addition to your statutory rights under the Consumer Rights Act 2015.
7. Shipping Restrictions
• PO Boxes: Some carriers cannot deliver to PO Box addresses. Provide a physical street address.
• Hygiene Products: Certain opened items cannot be returned for hygiene reasons. This does not affect your rights for damaged or incorrect items.
8. Contact Us
• Email: contact@TjsPets.co.uk
• Phone: +44 7415 742035
• Address: 308 Stanningley Rd, Bramley, Leeds LS13 3EG, United Kingdom